About Mint Diamonds
What makes Mint Diamonds unique compared to other jewelers?
We are unique in our ability to bring our customer’s vision of the perfect ring to life. When choosing a custom ring, we inspire you to be directly involved in the design process and our designers help bring out the best in your ideas. Then we obsess about every detail of creation, resulting in a ring that is far more sentimental than what you will find anywhere else.
You may choose a piece from our modern, yet timeless collection or one of our personal design consultants will guide you in creating a truly unique and beautiful ring from beginning to end.
Do you have any retail locations?
Mint Diamonds does not operate retail locations in order to cut overhead costs and focus exclusively on quality and service - providing you with a high quality product at a much better value than your local jewelry store. It is estimated that shopping online will save you 20-50% or more on a diamond and engagement ring.
That being said, we understand how important it is for our customers to see and feel jewelry - especially a piece of jewelry as personal as an engagement ring. That's why we offer free shipping on all our items, a 30-day money back guarantee, and free ring resizing for 60 days after your purchase.
If you live in the Houston area or plan to travel here, you may schedule an appointment with our staff to visit our corporate office and showroom by calling 1 (877) 646-8669.
Do you have experienced diamond and gemstone experts on staff?
Yes. We currently have trained diamond and gemstone experts on staff, whom you may speak with at any time.
We also work with pre-approved 3rd party gemologists when required.
Where are the corporate offices of Mint Diamonds located?
Our corporate office is located in the Northwest corridor of Houston in Spring, Texas.
We welcome your comments and suggestions.
Mint Diamonds Corporate Office
8862 Louetta Rd, Suite 418
Spring, Texas 77379
We are able to discuss your requirements over phone, email, Skype or even WhatsApp.
Shopping and Custom Design
How does the custom process work?
Our world-class custom design service sets us apart from everyone else.
Can I order through your website?
Yes. You can purchase our engagement rings using our secure checkout process. You can also customize them or design a one-of-a-kind ring through our design services.
How long does it take to create and deliver a custom piece?
After completing your custom design submission, it will take between 2-5 days to finalize the initial design. Once you have approved the final design, we will create and deliver your custom-designed ring within four weeks. The exact time frame will be confirmed with you once we know more about your requirements and the complexity of your design. You’ll be updated via email on the status of your ring throughout the process.
Can I try one of your rings on?
Certainly. At Mint Diamonds, we understand how important it is for our customers to see and feel jewelry - especially a piece of jewelry as personal as an engagement ring. That’s why we offer free shipping on all orders, with no minimum purchase. In fact, we're so confident that you'll be impressed by the quality of our jewelry that we offer a money back guarantee. If you're not satisfied with your order, you have 30 days to return your item and receive a full refund.
What if I need help placing an order?
If you would like assistance with placing your order, please call us toll free at 1 (877) 646-8669. We are always pleased to help.
What if I have a question about my order, want to change it, or need to cancel it?
For questions about your order, call Customer Service at 1 (877) 646-8669, or send an e-mail to firstname.lastname@example.org.
Can you set my center stone into a Mint Diamonds ring, even if it wasn’t purchased from Mint Diamonds?
Yes. We are more than happy to set your center stone in the ring that you purchase from us. When you check out on our website, just specify the center stone size closest to yours. Then contact our offices and provide us with the exact dimensions of your stone. We will provide you with an exact shipping and insurance quotation and there will be a $100 setting fee, plus shipping costs.
Please Note: While we will take every precaution to ensure that your diamond is professionally mounted into our ring setting, MintDiamonds.com cannot be responsible for any damage that may occur during the setting process. CZ (cubic zirconia), diamond simulants, clarity-enhanced diamonds, gemstones, or other diamond substitutes are particularly prone to damage. Any diamond simulants or enhanced diamonds should be clearly marked as such when sent to our offices. We also reserve the right to charge additional fees for diamonds or gemstones that are greater than 7mm in diameter.
What will be stamped inside my Mint Diamonds ring?
Your ring will be stamped with the metal type (14kt, 18kt or Platinum) and the Mint Diamonds logo.
Do “Custom Designed” rings also come with a money back guarantee?
Every ring and diamond purchased from Mint Diamonds is sold with a 30-day, 100% money back guarantee. Please see our Return Policy page for further details.
Ring Sizing & Engraving
How do I find my ring size?
There are several methods available to determine your ring size (or the ring size of a loved one). Please click here for a full list of the options available to you.
What if I order the wrong ring size?
No Problem. We offer free ring resizing for 60 days after your purchase. Even better, we'll send the newly-resized ring back to you, for free, via two-day FedEx.
Can you engrave my ring?
Yes, we'd be happy to personalize your ring with an inscription for FREE.
Please note: There will be a $25 re-polishing fee if an engraved item is returned.
What are the limitations to the engraving?
Engravings may include letters, numbers and most special characters, although some restrictions apply. We recommend limiting your engraving to 15 characters or less for optimum clarity and quality. Please contact our offices for special requests and to confirm that your engraving specific engraving is possible.
What are GIA diamond certificates?
A Gemological Institute of America (GIA), certificate assures the value and quality of your diamond. GIA is the gold standard in diamond grading. Their reports detail key characteristics of each diamond.
What are the "Four C's"?
The Four C's - Carat (size), Color, Clarity and Cut - are the industry grade standard from the Gemological Institute of America (GIA). Every diamond is specifically graded on these features. Additional information may be found by in the “Diamond Fundamentals” section of our “Guidance” section.
What type of diamonds do you use?
We pride ourselves in hand-selecting only the highest quality of diamonds within the range of quality characteristics that we recommend to maximize fire, brilliance and value.
The center diamonds that our experts will hand-select for you fall within our recommended “eye-clean” range of qualities, which vary slightly between carat weights and shapes. Visit the Diamond Shapes section under the Guidance tab for further detailed information.
For the small “accent” or “melee” diamonds that we set in halos or on the band, we select collection-quality diamonds that fall within the colorless to near colorless range of F-G and that are “eye-clean” within the clarity range of SI1 to VS2.
What does the term "eye clean" mean?
"Eye-Clean" is a term used to describe a diamond that is clean to an unaided eye in a face-up position from a distance of 8 to 10 inches. Diamonds of VS2 or higher in quality will usually be eye-clean. Diamonds of SI1, SI2 and I1 need to be visually inspected to determine whether any inclusions are visible from the top. We will also inspect any diamond at no charge.
How can I make sure the diamonds I receive are actually the diamonds I ordered?
We ship every loose diamond and diamond engagement ring with it’s independent GIA lab report. This report can be examined by a qualified gemologist and compared against the unique characteristics of your diamond.
Are any of your diamonds laser treated, clarity enhanced, color enhanced, or modified in any way?
Mint Diamonds only sells diamonds that are 100% natural and untreated.
The Gemological Institute of America (GIA), will not issue grading reports on diamonds that have been treated or enhanced, so purchasing our diamonds - which are all GIA certified -- is another guarantee that your diamond is natural.
Are the gemstones used in your jewelry natural or synthetic?
Every gemstone used in our jewelry was mined from the earth. We do not sell synthetic or lab created gemstones.
Are any of the gemstones used in your jewelry heat treated?
Yes. It is very common for natural gemstones to be heated. Heating the stone can intensify color and clarity, making the gemstone more beautiful and valuable. In addition, emeralds are commonly infused with a colorless oil, wax or resin to improve their appearance and luster. Nearly all rubies and emeralds on the jewelry market today are heated or treated in some fashion.
Do the 18k white gold rings turn yellow over time?
Yes, but only very slightly. In order to give 18kt White Gold a pure white color, it is plated with rhodium. This is a standard practice for 14kt and 18kt White Gold jewelry. Over time, the rhodium plating may wear off. When that occurs, the true color of the white gold (a slightly buttery off-white) will appear. Mint Diamonds offers lifetime free rhodium plating on all our jewelry.
Insurance and Long-Term Care
Do you clean or provide care for jewelry sold on your site?
All jewelry purchased from Mint Diamonds is eligible for a free cleaning every six months. You may also return your jewelry to our offices for free prong tightening, repolishing, rhodium plating and cleaning. Contact Customer Service at 1 (877) 646-8669 for more information.
What is covered by your lifetime warranty?
All of our jewelry is manufactured using the highest quality materials and is inspected prior to shipment. We stand behind everything that we sell and warrant that all items will be free from any manufacturing defects at the time of delivery. Our lifetime warranty offers free prong tightening, re-polishing, rhodium plating and cleaning services.
In the event that there is ever a problem with your jewelry or you are in need of other services that are not covered under our lifetime warranty, your jewelry can be mailed back to our office for evaluation. Once inspected, should charges apply, you will be notified prior to any work being done to service your jewelry.
Please Contact Us if you have any questions or would like to return your item(s) to take advantage of our free lifetime warranty or request additional repair work needed to service your Mint Diamonds jewelry.
Does Mint Diamonds provide insurance appraisals?
Yes. Every finished engagement ring or piece of fine jewelry valued at $1,000 or higher will be accompanied by a full insurance evaluation.
How do I insure my jewelry?
Although we provide you with an insurance appraisal that you can use to obtain coverage, we do not provide jewelry insurance. We have, however, had great experience with Jewelers Mutual Insurance Company in insuring our customers’ jewelry. Insuring your jewelry with Jewelers Mutual® Jewelry Insurance is quick and easy, and leaves you with a feeling of emotional and financial security. Learn more.
(*Insurance is available in all US states and Canada [except the province of Quebec]. Mint Diamonds is not a licensed agent of Jewelers Mutual Insurance Company and does not sell or recommend insurance.)
What types of payment do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, and Discover), as well as PayPal.
Many customers purchasing items valued over $1,000 prefer paying by wire transfer. Wire transfer orders receive a 1.5% discount from our listed price. Customers paying by wire will receive wiring instructions once they have completed the checkout process. We must receive confirmation from our bank that a wire transfer has been completed before items can be shipped. At our sole discretion, we may require bank wire payment for any international order or orders in excess of $20,000.
Credit card orders can be placed online using our secure server or over the phone with our customer service department. For security purposes, Mint Diamonds may request additional documentation (such as driver’s license, photocopy of credit card, etc) on some transactions.
Please contact our customer service department at 1 (877) 646-8669 if you have any additional questions.
Will I receive a discount if I pay by bank wire?
Yes. Bank wire customers receive a 1.5% discount off their entire order.
Will I be charged sales tax on my order?
Mint Diamonds only collects sales tax on orders that are shipped to Texas.
When will my credit card be billed?
Your credit card will be billed at the time of purchase.
Can I pay with two different credit cards?
Yes. If you'd like pay with two different cards, please place your order over the phone with customer service at 1 (877) 646-8669..
What is the credit card security code?
The security code is a 3 or 4 digit number that appears on your credit card. Visa and MasterCard users will find this code above the signature on the back of the card. Discover and American Express users will find this number on the top right of the front of the card.
Do you offer Financing?
Yes. Mint Diamonds offers payment options to help you purchase the bridal jewelry of your dreams. Learn More About Financing to select the option best for you and complete the application form online.
Privacy and Security
Is shopping with Mint Diamonds secure?
Yes. Mint Diamonds ensures that our customers' purchases are secure. We use secure encryption and fraud protection for all credit card transactions. All sensitive data is encrypted using 256-bit Secure Socket Layers (SSL).
Will my personal information be shared with third parties?
We keep your information 100% private and confidential.